Conclusion in this special article by Dipti Gupta, Ashok Kumar Pandey, Amit Garg.
An analysis of the Prime Minister’s awards in the paper provides certain insight into the innovation typology in Indian public administration and its distribution.
First, the technological and management innovations are predominant in Indian public administration. However, the citizen-centric and collaborative innovations in administration need to evolve much more in order to achieve citizen satisfaction and trust in service provision, so as to provide high quality of services consistently.
Second, the award structure change in 2016 depicts a shift towards a top-down approach promoting innovation related to central schemes rather than being oriented to local context. Priority should be to integrate people’s needs for services with various relevant policies of the government and awarded innovations, dovetailing them in that order. Feedback on service quality from the people is also to be incorporated in service assessment continuously.
Third, the public service innovation strategy should incorporate an institutional set-up for scouting and cataloguing public administration innovations with a focus on context, resources, and individual, team or organisational initiatives to create replicable templates of flexible order out of these.
Fourth, Prime Minister award process can be made more transparent by making all the competing applications visible in public domain and considering beneficiaries’ feedback while deciding the award winners, thus, validating the whole process. An online public innovation repository can help achieve this.
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